{"id":784,"date":"2019-07-27T08:47:45","date_gmt":"2019-07-27T08:47:45","guid":{"rendered":"https:\/\/shop.vape.hk\/?page_id=784"},"modified":"2025-12-03T10:59:20","modified_gmt":"2025-12-03T02:59:20","slug":"faq","status":"publish","type":"page","link":"https:\/\/shop.vape.hk\/pt\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<h3><strong>What are your working hours?<\/strong><\/h3>\n<p><strong>Working Hours:<\/strong> Workday, 9:00 AM &#8211; 6:00 PM (Hong Kong Time).<\/p>\n<hr \/>\n<h3><strong>Is the website currency in USD?<\/strong><\/h3>\n<p>Yes, all prices are displayed in USD.<\/p>\n<hr \/>\n<h3><strong>Why is the quantity of the product I received different from my order?<\/strong><\/h3>\n<p>Some customers mistakenly believe prices are in HKD, resulting in less than the expected payment being received. To avoid delays, we ship quantities that match the amount transferred.<\/p>\n<hr \/>\n<h3><strong>Which countries can you ship vapes to?<\/strong><\/h3>\n<p>We ship to a wide range of countries, including:<\/p>\n<ul>\n<li><strong>Americas:<\/strong> United States, Canada, Mexico, Colombia, Cayman Islands, Peru, Dominican Republic.<\/li>\n<li><strong>Europe:<\/strong> Germany, United Kingdom, France, Italy, Spain, Finland, and others.<\/li>\n<li><strong>Asia &amp; Middle East:<\/strong> Singapore, Thailand, Saudi Arabia, Israel, Lebanon, Cyprus.<\/li>\n<li><strong>Others:<\/strong> South Africa, New Caledonia, and more.<\/li>\n<\/ul>\n<p>If your country is not listed, please contact us via email. We will work with logistics agencies to accommodate your needs.<\/p>\n<hr \/>\n<h3><strong>Why hasn\u2019t my product shipped after payment?<\/strong><\/h3>\n<p>Payments via international wire transfer take 1-3 working days to process. Once cleared:<\/p>\n<ol>\n<li>The factory manufactures your order (3-7 working days).<\/li>\n<li>The logistics company picks up the package, and we send you a tracking number.<\/li>\n<\/ol>\n<p><strong>Tip:<\/strong> Include your Order Number in the transfer reference and send a receipt screenshot to <a href=\"mailto:info@vape.hk\" rel=\"noopener\">info@vape.hk<\/a> for faster processing.<\/p>\n<hr \/>\n<h3><strong>How long does delivery take?<\/strong><\/h3>\n<ul>\n<li><strong>USA:<\/strong> 2-3 weeks (via specific shipping agents).<\/li>\n<li><strong>Other regions:<\/strong> Delivery times may vary, with some taking up to 30 days due to shipping restrictions.<\/li>\n<\/ul>\n<p>We\u2019ll notify you promptly if there are delays.<\/p>\n<hr \/>\n<h3><strong>How to compensate for my lost package?<\/strong><\/h3>\n<div>1. If the package is confiscated by customs, we will compensate 50USD in the new order and further negotiate a preferential price.<br \/>\n2. If the package is lost after passing customs and being picked up by the local post office, we will compensate 30USD in the new order and further negotiate a preferential price.<\/div>\n<div><\/div>\n<div>\n<hr \/>\n<h3><strong>What should I do if I receive the wrong flavor?<\/strong><\/h3>\n<\/div>\n<div>\n<div>We sincerely apologize if you received the wrong flavor. Please follow these steps to resolve the issue:<\/div>\n<div><\/div>\n<div>1\ufe0f\u20e3 Contact Us: Reach out to our support team within 48 hours of receiving your order. Provide your order details and a clear photo of the product received.<\/div>\n<div><\/div>\n<div>2\ufe0f\u20e3 Resolution Options:<\/div>\n<div><\/div>\n<div>If it was our mistake, we can offer a partial refund or store credit as compensation.<\/div>\n<div>If you plan to place another order, we can add a discount or replace the correct flavors in your next shipment.<\/div>\n<div><\/div>\n<div>3\ufe0f\u20e3 Keep or Return: Depending on the situation, we may ask you to keep the product or return it. If a return is required, we will guide you through the process.<\/div>\n<div><\/div>\n<hr \/>\n<\/div>\n<h3><strong>How do I know my package has been shipped?<\/strong><\/h3>\n<p>You\u2019ll receive a tracking number, a logistics link, and a printout (PDF or image) once your package has been handed over to the logistics company.<\/p>\n<hr \/>\n<h3><strong>Where are you located?<\/strong><\/h3>\n<p>Shenzhen, China.<\/p>\n<hr \/>\n<h3><strong>Why are your products cheaper than others?<\/strong><\/h3>\n<p>We work directly with manufacturers and general agents, ensuring low production costs and optimized shipping.<\/p>\n<hr \/>\n<h3><strong>Where can I check my order details?<\/strong><\/h3>\n<p>Log in to your account on <a href=\"https:\/\/shop.vape.hk\/pt\/my-account\/\" target=\"_new\" rel=\"noopener\">VAPE HK SHOP<\/a>.<br \/>\nIf you don\u2019t have an account, register using the email linked to your purchase.<\/p>\n<hr \/>\n<h3><strong>What\u2019s the minimum order quantity?<\/strong><\/h3>\n<p>We specialize in wholesale, with a minimum recommended order of:<\/p>\n<ul>\n<li><strong>10 pcs or $200 total.<\/strong><\/li>\n<li>Disposable vapes: At least 10 pcs or 1 box.<\/li>\n<\/ul>\n<hr \/>\n<h3><strong>Can I mix flavors for disposable vapes?<\/strong><\/h3>\n<p>Each flavor requires a minimum of <strong>10 pcs<\/strong> per order.<\/p>\n<hr \/>\n<h3><strong>Do you sell authentic products?<\/strong><\/h3>\n<p>Most products are genuine, but we also offer OEM services. Customers can choose between high-quality imitations or genuine products.<\/p>\n<p>We do not provide refunds for the type of product selected but guarantee quality.<\/p>\n<hr \/>\n<h3><strong>Is there a clearance fee for my order?<\/strong><\/h3>\n<p>Some countries may charge a customs clearance fee. Customers are responsible for this fee. Please confirm with us before purchasing.<\/p>\n<hr \/>\n<h3><strong>What happens if my products are faulty?<\/strong><\/h3>\n<p>To claim compensation:<\/p>\n<ol>\n<li>Take a video showing the product not working.<\/li>\n<li>Keep all faulty items as proof.<\/li>\n<\/ol>\n<p>We will send replacements in your next order and may provide discount codes. The guarantee period for new products is 2 months from delivery.<\/p>\n<hr \/>\n<h3><strong>Do you ship on Chinese holidays?<\/strong><\/h3>\n<p>Non-delivery dates (Beijing Time):<\/p>\n<ul>\n<li>Every Sunday<\/li>\n<li>Public holidays: New Year\u2019s, Spring Festival, Labor Day, etc.<\/li>\n<\/ul>\n<p>European Logistics Holiday &amp; Delay Schedule:<\/p>\n<table>\n<thead>\n<tr>\n<th>Time Period<\/th>\n<th>Situation<\/th>\n<th>Expected Delay<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><strong>Nov 10 \u2013 Dec 5<\/strong><\/td>\n<td>Black Friday &amp; 11.11 peak<\/td>\n<td>+3\u20138 days<\/td>\n<\/tr>\n<tr>\n<td><strong>Dec 10 \u2013 Dec 31<\/strong><\/td>\n<td>Christmas &amp; New Year peak<\/td>\n<td>Worst delays +5\u201314 days<\/td>\n<\/tr>\n<tr>\n<td><strong>Dec 24 \u2013 Dec 26<\/strong><\/td>\n<td>Christmas holidays<\/td>\n<td>No delivery<\/td>\n<\/tr>\n<tr>\n<td><strong>Dec 31 \u2013 Jan 1<\/strong><\/td>\n<td>New Year holidays<\/td>\n<td>No delivery<\/td>\n<\/tr>\n<tr>\n<td><strong>Jan 1 \u2013 Jan 10<\/strong><\/td>\n<td>Post-holiday recovery<\/td>\n<td>+2\u20136 days<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<hr \/>\n<h3><strong>Do you accept small orders?<\/strong><\/h3>\n<p>We primarily serve wholesale buyers but can provide contact information for resellers who cater to smaller orders.<\/p>\n<hr \/>\n<h3><strong>Can I list my vape brand on your website?<\/strong><\/h3>\n<p>Yes, factory managers can list products on our site. We offer competitive pricing and shipping terms for listed brands.<\/p>\n<hr \/>\n<h3><strong>What\u2019s your return policy?<\/strong><\/h3>\n<p>Check our return policy <a href=\"https:\/\/shop.vape.hk\/pt\/reuturn-warranty\/\" target=\"_new\" rel=\"noopener\">here<\/a>.<\/p>\n<hr \/>\n<h3><strong>How can I contact you?<\/strong><\/h3>\n<p>Visit our <a href=\"https:\/\/shop.vape.hk\/pt\/contact-us\/\" target=\"_new\" rel=\"noopener\">contact page<\/a>.<\/p>\n<hr \/>\n<p><strong>Note:<\/strong> The FAQ serves as the Terms of Sales for VAPE HK SHOP.<\/p>","protected":false},"excerpt":{"rendered":"<p>What are your working hours? Working Hours: Workday, 9:00 AM &#8211; 6:00 PM (Hong Kong Time). Is the website currency in USD? Yes, all prices are displayed in USD. Why is the quantity of the product I received different from my order? Some customers mistakenly believe prices are in HKD, resulting in less than the [&#8230;]\n","protected":false},"author":3516,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank-title-center.php","meta":{"footnotes":""},"class_list":["post-784","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/shop.vape.hk\/pt\/wp-json\/wp\/v2\/pages\/784","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/shop.vape.hk\/pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/shop.vape.hk\/pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/shop.vape.hk\/pt\/wp-json\/wp\/v2\/users\/3516"}],"replies":[{"embeddable":true,"href":"https:\/\/shop.vape.hk\/pt\/wp-json\/wp\/v2\/comments?post=784"}],"version-history":[{"count":6,"href":"https:\/\/shop.vape.hk\/pt\/wp-json\/wp\/v2\/pages\/784\/revisions"}],"predecessor-version":[{"id":151667,"href":"https:\/\/shop.vape.hk\/pt\/wp-json\/wp\/v2\/pages\/784\/revisions\/151667"}],"wp:attachment":[{"href":"https:\/\/shop.vape.hk\/pt\/wp-json\/wp\/v2\/media?parent=784"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}