Return and Warranty

Disposable Vapes

If the product has quality problems, please contact us for compensation.

Since China bans the import of e-cigarettes, all disposable e-cigarettes containing e-liquid won’t be able to be returned once sold, and returns will result in the destruction of the product by Chinese customs.

When there is a quality problem, we’ll ask the factory to compensate for your loss, and some proof is needed to start the compensation procedure.

Please keep all damaged products first, take a video with content: the product is not working when using.
The factory only accepts compensation claims with video proof.

After that, we will send new compensated products from the factory in your next order with 1-10 discount coupon codes depending on the order amount.

Once the package is signed and delivered, the new product warranty period is 6 months.

Box mods and pod vape devices

Box mods and pod vape devices without e-liquid are eligible to be returned for reimbursement.

Please keep all damaged products first and take a video, video content: the product is not working when using.
The factory only accepts compensation claims with video proof.

Damaged products need to be returned to us first, then we’ll report the problem to the factory so that a new product can be sent to you for replacement.

It usually takes a week to complete the return process.

Any questions about it, welcome to contact us.