FAQ

How long does it take for the delivery?

It takes 4 – 15 workdays for delivery by certain shipping agents in the USA. Other districts in the world may need a longer or shorter time.

 

Where are you located?

Shenzhen, China.

 

Why is your product cheaper than others?

We are in touch with the manufacturers and general agents. Meanwhile, the shipping cost is controlled strictly.

 

Where to check my order details?

You can see it in your account on VAPE HK SHOP.

If you don’t have an account, register an account with the email you purchased the order and you’ll see your order details.

 

What’s the minimum order quantity?

Due to our wholesale direction,  we’re more willing to serve bigger orders, it also saves your cost.

The recommended quantity of products in cart is 300 pcs or more. Or total cost of products in cart is $400.00 or more. 

When you buy disposable e-cigarettes, you need to buy more than 30 boxes, each box comes with 10 pieces; when there are some products packaged with 12 pcs each box, we’ll tell you after you place the order.

 

Can I mix the flavors for the disposable vape for my order?

1 flavor needs at least 10 pieces (1 pack). We can’t mix them with less than 10 pieces.

At least 10 pieces per flavor.

 

Do you sell genuine authentic products?

Some products are genuine, if you have a special requirement, we can do OEM for you.

 

Is there a clearance fee for my order?

There might be a small charge in customs clearance in some countries when your product is being delivered. We don’t shoulder the clearance fee, please contact us first before purchasing.

 

Do you ship on Chinese holidays?
Most of our products are shipped from China, and only a small number of products are shipped by North American and European manufacturers.
Non-delivery time (according to Beijing time and Chinese holidays):
Every Sunday, New Year’s Eve, New Year’s Day, The Spring Festival, The Lantern Festival, The Dragon Boat Festival, Mid-autumn(Moon) Festival, National Day.

 

What’s your return policy?

Please click here.

 

How to contact you?

Please click here.