FAQ

Which countries can you transport vapes to?
 
We cover countries and regions including Hong Kong,United States, Australia, United Kingdom, Germany, Spain, France, Italy, Russia, Canada, Netherlands, Singapore, Thailand, Mexico, Lithuania, Saudi Arabia, Albania, Dominican Republic, The Republic of Bulgaria, Latvia, Lebanon, The Republic of South Africa, República de Colombia, Cayman island, Peru,Hungary,Israel,New Caledonia
 
We cooperated with various Chinese logistics agency companies to meet the needs of customers from different countries.
 
If your country is not in the list, welcome to contact us via email, and we will try our best to find a more capable Chinese logistics agency.
 
 
I paid for the product, but why is the product still not shipped?
 
Hong Kong and UK banks need 1-3 workdays to review the transaction of each customer, and then transfer to our account. Afterwise we submit the order to the factory for manufacturing, it takes 3-7 workdays.
 
When the package arrives at the logistics company from the factory, you’ll receive a tracking number for your order.
 
PayPal prohibits e-cigarette transactions, and that’s why customers can only transfer funds through international wire transfers.
 
It would make it faster to enter your order number in the transfer reason, and send a screenshot of the bank receipt to [email protected].
 
If there is a problem with the order, we will inform you via [email protected] Otherwise, your order is normal and under processing.
 
 
 
How long does it take for the delivery?

It takes 4 – 15 workdays for delivery by certain shipping agents in the USA. Other districts in the world may need a longer or shorter time.

Due to the new shipping restriction since May 2021, some delivery may take up to 30 days. Please don’t worry when it takes a longer time,  we ship your order always as we can, or we’ll let you know when there is something wrong at the earliest time.

 

Where are you located?

Shenzhen, China.

 

Why is your product cheaper than others?

We are in touch with the manufacturers and general agents. Meanwhile, the shipping cost is controlled strictly.

 

Where to check my order details?

You can see it in your account on VAPE HK SHOP.

If you don’t have an account, register an account with the email you purchased the order and you’ll see your order details.

 

What’s the minimum order quantity?

Due to our wholesale direction,  we’re more willing to serve bigger orders, it also saves your cost.

The recommended quantity of products in cart is 100 pcs or more. Or total cost of products in cart is $400.00 or more. 

When you buy disposable e-cigarettes, you need to buy at least 10 boxes, each box comes with 10 pieces; when there are some products packaged with 12 pcs each box, we’ll tell you after you place the order.

 

Can I mix the flavors for the disposable vape for my order?

1 flavor needs at least 10 pieces (1 pack). We can’t mix them with less than 10 pieces.

At least 10 pieces per flavor.

 

Do you sell genuine authentic products?

Some products are genuine, if you have a special requirement, we can do OEM for you. We do not refund for this reason after the order is shipped, while we ensure the quality only.

If you have any questions about the product, welcome to contact [email protected] in advance.

 

Is there a clearance fee for my order?

There might be a small charge in customs clearance in some countries when your product is being delivered. We don’t shoulder the clearance fee, please contact us first before purchasing.

 

What happens if they are faulty?

If the product has quality problems, if more than 50% of the product quantity is bad, we will ship the new product to you.
If the product quantity is less than 50%, it is bad, we will give you the amount corresponding to the bad product.

 

Do you ship on the Chinese holidays?


Most of our products are shipped from China, and only a small number of products are shipped by North American and European manufacturers. So
non-delivery time (according to Beijing time and Chinese holidays):
Every Sunday, New Year’s Eve, New Year’s Day, The Spring Festival, The Lantern Festival, Labor day, The Dragon Boat Festival,  Mid-autumn(Moon) Festival, National Day.

 

Do you accept very small orders?
 
Many retail customers only want to purchase e-cigarettes under 100, but we do not have this service.
 
Since there’re many merchants who buy e-cigarettes in bulk on our website for reselling,  we can provide retail customers with the resellers’ contact information to enable you to buy from them more conveniently compared to us.
 
 
 
I have my own brand of vapes and factories, can I publish the products on your website?
 
Yes. Managers from many factories publish products on our website.
 
Some factories allow specific logistics agencies to ship their products; while for most other brands, they allow us to ship the product directly, and the product price and shipping price will be more favorable.

 

What’s your return policy?

Please click here.

 

How to contact you?

Please click here.

 

Note: FAQ equals the Terms of Sales in VAPE HK Shop