FAQ

Was sind deine Arbeitszeiten?

Working Hours: Workday, 9:00 AM – 6:00 PM (Hong Kong Time).

Is the website currency in USD?

Yes, all prices are displayed in USD.

Why is the quantity of the product I received different from my order?

Some customers mistakenly believe prices are in HKD, resulting in less than the expected payment being received. To avoid delays, we ship quantities that match the amount transferred.

Which countries can you ship vapes to?

We ship to a wide range of countries, including:

  • Americas: United States, Canada, Mexico, Colombia, Cayman Islands, Peru, Dominican Republic.
  • Europe: Germany, United Kingdom, France, Italy, Spain, Finland, and others.
  • Asia & Middle East: Singapore, Thailand, Saudi Arabia, Israel, Lebanon, Cyprus.
  • Others: South Africa, New Caledonia, and more.

If your country is not listed, please contact us via email. We will work with logistics agencies to accommodate your needs.

Why hasn’t my product shipped after payment?

Payments via international wire transfer take 1-3 working days to process. Once cleared:

  1. The factory manufactures your order (3-7 working days).
  2. The logistics company picks up the package, and we send you a tracking number.

Tip: Include your Order Number in the transfer reference and send a receipt screenshot to [email protected] for faster processing.

How long does delivery take?

  • USA: 2-3 weeks (via specific shipping agents).
  • Other regions: Delivery times may vary, with some taking up to 30 days due to shipping restrictions.

We’ll notify you promptly if there are delays.

Woher weiß ich, dass mein Paket versendet wurde?

You’ll receive a tracking number, a logistics link, and a printout (PDF or image) once your package has been handed over to the logistics company.

Wo befinden Sie sich?

Shenzhen, China.

Why are your products cheaper than others?

We work directly with manufacturers and general agents, ensuring low production costs and optimized shipping.

Where can I check my order details?

Log in to your account on VAPE HK-SHOP.
If you don’t have an account, register using the email linked to your purchase.

What’s the minimum order quantity?

We specialize in wholesale, with a minimum recommended order of:

  • 10 pcs or $200 total.
  • Disposable vapes: At least 10 pcs or 1 box.

Can I mix flavors for disposable vapes?

Each flavor requires a minimum of 10 pcs per order.

Do you sell authentic products?

Most products are genuine, but we also offer OEM services. Customers can choose between high-quality imitations or genuine products.

We do not provide refunds for the type of product selected but guarantee quality.

Gibt es eine Bearbeitungsgebühr für meine Bestellung?

Some countries may charge a customs clearance fee. Customers are responsible for this fee. Please confirm with us before purchasing.

What happens if my products are faulty?

To claim compensation:

  1. Take a video showing the product not working.
  2. Keep all faulty items as proof.

We will send replacements in your next order and may provide discount codes. The guarantee period for new products is 6 months from delivery.

Do you ship on Chinese holidays?

Non-delivery dates (Beijing Time):

  • Every Sunday
  • Public holidays: New Year’s, Spring Festival, Labor Day, etc.

Do you accept small orders?

We primarily serve wholesale buyers but can provide contact information for resellers who cater to smaller orders.

Can I list my vape brand on your website?

Yes, factory managers can list products on our site. We offer competitive pricing and shipping terms for listed brands.

What’s your return policy?

Check our return policy hier.

How can I contact you?

Visit our contact page.

Anmerkung: The FAQ serves as the Terms of Sales for VAPE HK SHOP.